Terms & Conditions

Minimum spend

There is no minimum spend for Paws & Relax. 

Delivery

Delivery incurs a charge of AED25 up to a maximum of 20km from our store in Mudon on all orders beloe AED150. Orders above AED150 are delivered free of charge. Distances greater than 20km will be incur a further AED25 charge. Where possible we will deliver within the same calendar day where orders are placed before 6pm. Orders placed after 6pm may not be delivered until the following day. Our delivery times are 9am to 9pm. All orders are subject to availability.

Pick up and drop off 

Where customers have requested a pick up and drop off service for their pet's grooming appointment, a charge of AED50 is levied. This charge will be waived when the customer purchased products exceeding AED150 at the time of the pick up and drop off service.

From time to time Paws & Relax will run promotions based on geographical location whereby a free pick up & drop off service will be offered on any given day to that location. This promotion is not to be considered as normal service and only applies when the promotion has been advertised.

Pre-grooming/collection inspection 

When your pet attends our salon or is collected by our pet taxi, our staff will conduct a brief inspection of the pet's condition in the presence of the owner or their representative. This inspection is for the safety of your pet and our staff. The inspection may help identify any potential problems or issues with the pet and our staff can advise on the best course of action. If an owner or their representative fails to allow our staff to conduct this inspection our staff reserve the right to refuse to take responsibility of the pet.